This often indicates a corruption in the files that save your Address Book and Calendar Event & Reminders. The only way to correct this issue is to delete those files. This will delete all the saved information in the Event Planner.

Note: We recommend that you back up your Address Book information. Please see this (Link to “How do I backup my Event Planner information?” FAQ) article for directions on backing it up.

To delete the files that store the Event Planner information, please perform the following steps:

• Close the Hallmark Card Studio 2006 program, if it is open.
• Double-click your My Computer on either your Desktop or Start menu.
• On the My Computer window, double-click your C: drive.
• If the information is hidden, select the option to show the hidden files/folders.
• Double-click the folder labeled Document and Settings.
• Double-click the folder labeled All Users.
• Double-click the Application Data folder. If you do not see the Application Data folder, it may be hidden. Please read this (Link to "How do I display the Hidden Files and Folders?” FAQ in Product Independent) article.
• Double-click the Creative Home folder.
• Double-click the Hallmark Card Studio 2006 folder.
• Double-click the Planner folder. You will now see 2 files that start with PLANR32.
• While holding your shift key, right-click the first PLANR32 file and select the Delete option from the pop-up menu.
• On the warning box that confirms the delete, select the Yes button.
• Repeat steps 16 & 17 for the second PLANR32 file.
• Open the Hallmark Card Studio 2006 program.